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“CommuniQ International” is an innovative technology company that has been creating call center and contact center management systems for years. Our main mission is to provide effective, comfortable, and modern communication experiences for companies and their clients.
We are looking for energetic, motivated, and development-oriented individuals who want to gain practical experience and start a career in a professional team.
Interns will have the opportunity to undergo training + paid internship in a Technical Support (L1 Engineer) position, with the prospect of future employment.
What you will do:
** Receive and register client incidents and calls;
** Categorize and register technical issues in the incident management system;
** Perform first-line (Layer 1) technical tasks;
** Escalate issues to the second-line team if necessary;
** Provide feedback to clients after incident resolution.