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Job Title: Service Advisor with French
Job Description:
We are happy to share that Georgia is the newest location on the Concentrix map! Join our team and start your career journey with us. We are just a few clicks away!
We are growing!
The Support Agent position interfaces with customers via inbound calls, outbound calls, or through the Internet, depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.
Your typical day:
* Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
* Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
* Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
* Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
* Maintain basic knowledge of client products and/or services
* Prepare complete and accurate work including appropriately notating accounts as required
* Participate in activities designed to improve customer satisfaction and business performance
* Offer additional products and/or services
* Track, document and retrieve information in call tracking database
* Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
What you need to have is:
* Fluency in French – both verbally and written
* All training will be completed in English, so an advance level of the language is needed as well
* Excellent communication and customer handling skills
* Good typing and computer skills (MS Office, use of internet, e-mail and web-based applications)
* Be organized, have problem-solving and analytical skills
* Team player with a great attitude
* High school education
What we offer?
* Competitive salary
* Medical insurance
* Life insurance
* Performance bonus
* Internet allowance
* Meal vouchers
* Various career development opportunities
* Holiday pay
* Team and Concentrix events
We can’t wait to meet you!
Who are we?
With 440 000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)
Location:
GEO Tbilisi – Vake Plaza 7th & 8th Flrs, 72a Ilia Chavchavadze Avenue, 7th & 8th Flrs
Language Requirements:
Time Type: Full time
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