Devexperts is hiring Technical Support Engineer (Level 2)

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Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.

**Job Description**

We are looking for a **Junior Technical Support Engineer** who will be responsible to ensure the best service satisfaction to our customers.

**We expect the Junior Technical Support Specialist to:**
* Work in 5-day schedule (with duties on-call for nights and weekends),
* Monitor financial systems using proprietary monitoring systems,
* Register and resolve service requests, incidents and problems,
* Assist to DevOps engineers, developers and QA engineers,
* Communicate with client and partner company representatives,
* Exchange knowledge with fellow colleagues.

**Qualifications**

**Must-have skills:**
* Experience with customer service,
* Basic UNIX/Linux training,
* Experience in Unix/Linux command line,
* Basic knowledge of shell script languages, AWK, Perl, etc.,
* Strong analysis, investigation and troubleshooting skills,
* Good command of written and spoken English language.

**Nice-to-have skills:**
* Work experience in Linux environment,
* Understanding of ITIL/DevOps processes and routines,
* Experience with SQL-like command language,
* Experience with Opensearch / ELK and Zabbix,
* Experience with trading/exchange/risk management software usage,
* Experience with Atlassian software (JIRA, Confluence, etc.),
* Knowledge of HashiCorp stack and K8S,
* Bachelor’s degree in Computer Science or a related field.

**Additional Information**

Care for the employees is one of Devexperts’ core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.

**Flexibility benefits:**
* Possibility of hybrid/remote work mode in Georgia,
* Flexible working hours.

**Health and recreation benefits:**
* 24 working days of paid vacation,
* Fully paid additional wellness days (3 days per year),
* FitPass (sport and related activities) access,
* Medical insurance – VIP package.

**Facility benefits:**
* Modern office with new equipment,
* PlayStation and table football in the office,
* Meals in the office.

**Community benefits:**
* Teambuilding activities,
* Corporate parties,
* Football club,
* Billiard club,
* Speakers’ club,
* Free admission to corporate external events,
* Possibility of joining conferences and professional fairs,
* Personal branding development support.

**Professional training benefits:**
* English language courses,
* Georgian language courses for foreign employees,
* Unlimited access to self-learning platforms,
* Certification opportunities,
* Mentorship Program.

**Social benefits:**
* Parental bonus,
* Referral bonus,
* Blood donation paid leave,
* Gifts for employees,
* Gifts for children,
* Free drinks and snacks.