➡️ Apply here: IT Support Specialist
👩💼 Want to stand out? Improve your resume to appeal to recruiters, hiring managers, and Applicant Tracking Systems. ➡️ Improve your resume
Here’s the job description extracted from the text:
**IT Support Specialist**
An exciting job opportunity exists within Diplomat Georgia – located in Tbilisi.
Diplomat is a leading sales and distribution multinational company in the fast-moving consumer goods (FMCG) sector. Our Group takes great pride in representing a 50-year heritage of excellence driven by our customer-centric strategies, best-in-class execution, and professional team.
Diplomat Georgia LTD is the leading distribution company in Georgia, which is exclusively representing Procter & Gamble and Nestle products in Georgia since 2008.
The IT Support Specialist role is a great opportunity to join us and work in a ”people-first” environment.
**Responsibilities:**
* Respond to incoming inquiries and support requests via phone, email, or ticketing system, providing timely and professional assistance.
* Identify and diagnose hardware, software, and network issues reported by users and perform initial problem analysis.
* Provide step-by-step instructions and guidance to resolve problems or escalate to higher-level support teams.
* Assist with the installation, configuration, and maintenance of computer systems, printers, software applications, and other peripheral devices
* Collaborate with 2nd and 3rd level support teams to escalate and resolve complex technical issues, ensuring timely resolution and customer satisfaction
**Requirements:**
* Degree in Computer Science, Information Technology, or a related field
* 1 year of experience as an IT Help Desk Technician or in a similar role
* Strong knowledge of computer hardware, software, and operating systems (Windows 11)
* Basic knowledge of mobile devices (Android, Windows Mobile)
* Familiarity with common software applications, productivity tools, and office suites
* Basic understanding of networking principles, protocols, and troubleshooting
* English proficiency at B1 level (preferred)
* Excellent problem-solving and analytical skills
* Strong verbal and written communication skills
* Attention to detail and ability to prioritize and manage multiple tasks simultaneously
If you are interested in building a career at Diplomat and meet the requirements for this role, please apply no later than **February 28, 2026.**
**Our people make the difference – Join Us!**
**Seniority level:** Entry level
**Employment type:** Full-time
**Job function:** Information Technology
**Industries:** Transportation, Logistics, Supply Chain and Storage