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Job Title: Customer Service Specialist Key Accounts
Company: DSV – Global Transport and Logistics
Location: Georgia
Job Description:
* Play a key role in international logistics while ensuring customers receive the best possible service.
* Streamline processes, build lasting relationships, and make a tangible impact.
* Ensure operations run seamlessly and support customers with smooth onboarding and strengthen long-term partnerships.
* Provide hands-on training in freight forwarding departments to understand day-to-day operations.
* Act as the dedicated contact person for international clients, ensuring shipments are delivered on time and without issues.
* Act as the link between customers and internal teams, deal with delays or obstacles immediately, and find the best solutions.
* Closely monitor lead times, track shipments, and ensure all stakeholders are kept up to date.
* Prepare reports and keep logistics administration accurate and complete.
* Handle complaints and claims, ensuring swift and solution-oriented follow-up.
* Identify process deviations, analyze root causes, and initiate improvements.
* Maintain strong customer relationships, spot opportunities, and maximize them.
* Collaborate with internal teams such as planning, sales, and cross-dock to ensure processes are fully aligned.
* Work in a team that stands out for its close collaboration and solution-oriented mindset.
Qualifications:
* Passion for transport and logistics.
* Experience in logistics or transport, for example as a customer service representative or planner.
* Service-oriented mindset: think in solutions, enjoy teamwork, and finish once everything is perfectly arranged.
* Strong interpersonal skills, a sense of humor, and confidence to act immediately.
* Excellent command of Dutch and English to communicate clearly with clients and colleagues worldwide.
What DSV offers:
* A challenging job in an international environment.
* A salary based on knowledge and experience.
* 24 vacation days, 4 ATV days, and 8% holiday allowance.
* Access to knowledge and training through DSV Academy for growth and career path influence.