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Job Title: Senior Customer Service Specialist
Company: DSV – Global Transport and Logistics
Location: Georgia
Job Req Number: 110545
Time Type: Full Time
Responsibilities:
* Serve as the first point of contact for several large B2B clients in the electronics sector, handling inquiries, orders, and complaints.
* Monitor transport flows and ensure adherence to customer agreements, making adjustments as needed.
* Maintain operational contact with existing customers.
* Support contract management in managing and retaining existing customer contracts.
* Prepare and share customer reports and exchange relevant information with customers and internal teams.
* Collaborate with colleagues in planning, operations, and contract management.
Qualifications:
* Minimum of 3 years of experience in customer service, forwarding, or transport logistics.
* Strong communication skills and experience in customer contact and relationship management.
* Good command of the Dutch language and basic knowledge of English.
* Structured approach to work and the ability to switch quickly between different customers and transport assignments.
* Ambitious and willing to grow with DSV.
What DSV Offers:
* A competitive gross monthly salary based on knowledge and experience.
* A bonus of 5% of the annual salary in November.
* 28 vacation days on a full-time basis.
* Flexibility for hybrid work with a maximum of 2 days of working from home.
* A favorable pension scheme.
* Ample development opportunities through DSV Academy, external training, and additional benefits like the bike plan, FiscFree program, and OpenUp.