➡️ Apply here: Applications Support Engineer (Level 3)
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We are looking for an Applications Support Engineer (Level 3) to join the team.
We Expect The Applications Support Engineer To:
* Work closely with Support, QA and Development teams for setting up, configuring and maintaining new and existing applications as part of the infrastructure,
* Deploy, install, configure and maintain sophisticated Trading/Finance and related software,
* Configure bare metal & cloud instances to host various types of applications,
* Work on the administration of UNIX/Linux OS – installation, configuration and maintenance
* Administrate UNIX/Cloud infrastructure – installation, configuration and maintenance,
* Deploy and configure cloud-based servers and networks provision servers and storage, configure firewalls, VPN, monitoring, etc.,
* Make key decisions for scalability, reliability and accessibility,
* Install and manage in-house developed and external well-known monitoring systems,
* Work with the GIT repositories,
* Implement automation activities in order to get rid of routines,
* Suggest improvements to the technical side of applications/environments as well as to the internal support processes in order to facilitate the maintenance of applications, monitoring of automated routine procedures and interaction between departments,
* Be proactive in identifying and troubleshooting problems in testing and production environments, (generating solutions and bug reports when required) and monitoring network and systems health and status, and continuously making improvements,
* Solve critical problems in applications’ configuration and environments these applications reside on (multicast routing/latency issues/packet loss/etc.) and in Systems, platforms and data such as: unavailability/ outage/ inconsistency/ misconfiguration/ data delays/ etc.),
* Communicate with clients and partner companies’ engineers on technical subjects,
* Participate in an on-call support rotation to ensure 24x7x365 coverage for critical core and customer issues,
* Guide and mentor Tier II engineers,
* Share knowledge within the team and across other teams.
Qualifications
Must-have skills:
* 3+ years of experience in UNIX/Linux administration,
* Experience working as a Tier III Support engineer,
* Strong experience with OS-level administration on Linux and/or UNIX,
* Experience in Amazon compute cloud,
* Hands-on scripting experience with Bash, Python, and/or Groovy,
* In-depth knowledge of TCP/IP and ISO/OSI stack,
* Experience in working with Apache, Nginx, HAproxy, Envoy, etc,
* Experience with networking (routing, IP, TCP, UDP, DNS),
* Experience with monitoring and logging tools (Zabbix, Elasticsearch, or OpenSearch, Grafana, Kibana, Dynatrace, Prometheus, etc.),
* Know how to read and analyze errors in applications,
* Strong ability to troubleshoot and solve problems using analytical skills,
* An ability to handle multiple tasks and projects simultaneously,
* Understanding of ITIL processes and routines,
* Good command of English (written and verbal).
Nice-to-have Skills
* Experience with configuring CI/CD pipelines,
* Knowledge of IP Multicast (RP, PIM, IGMP),
* Experience in cluster technologies and high availability systems,
* Experience with SQL-like command language,
* Experience with Ansible,
* Knowledge of Java programming language,
* Experience with trading/exchange/risk management software usage,
* Experience with Atlassian software (JIRA, Confluence, FishEye, etc.)