➡️ Apply here: Application Support Engineer
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We are looking for a skilled L2 Application Support Engineer to join our team.The candidate should have experience in application and infrastructure support, with strong troubleshooting skills and expertise in Azure Monitor (KQL), Dynatrace, and SEQ. This role involves real-time issue resolution, log analysis, and collaboration with support and engineering teams to ensure smooth application operations.
This position offers working in shifts:
* Morning Shift: 7 am – 4 pm UAE Time
* Afternoon Shift: 12 pm – 9 pm UAE Time
* Service Coverage – 7 days a week (weekends replaced by schedule)
* 40-hour business week with flexible days off
Responsibilities
* Provide L2 application support, investigating and resolving incidents efficiently
* Debug issues across application, API, infrastructure, and network layers in hybrid environments
* Analyze logs and monitor system health using Azure Application Insights and Log Analytics, Dyntrace and SEQ
* Hands-on with Azure Functions, Azure API Management, AKS or Container Apps, API Gateway, Web Apps, and WAF
* Assist in troubleshooting web applications, REST APIs, and WebSocket technologies
* Solid understanding of OAuth 2.0, mTLS, SSL or TLS, Azure RBAC
* Familiarity with protocols and data formats, including REST, SOAP, JSON, and XML
* Support mobile applications on iOS and Android (basic troubleshooting, installation, permissions)
* Write SQL and MongoDB queries to extract and analyze data
* Work with ITSM processes (Incident, Problem Management, Change Enablement)
* Engage with customers via calls and chats for real-time issue resolution
* Utilize ServiceNow for ticket management and tracking
* Document Root Cause Analysis (RCA) and contribute to the knowledge base
Requirements
* 2+ years of experience as an L2 Application Support Engineer or similar role
* Strong troubleshooting skills in Azure Cloud Technologies
* Proficiency in PowerShell, KQL queries, SQL, and MongoDB
* Knowledge of Web Application Architecture and APIs
* Familiarity with ITSM practices and ticketing tools like ServiceNow
* Ability to handle multiple priorities and work in a dynamic environment
Nice to have
* Experience with scripting or automation for support tasks
* Exposure to cloud monitoring tools and DevOps practices
We offer
* We connect like-minded people
* Delivering innovative solutions to industry leaders, making a global impact
* Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
* Opportunity to work abroad for up to two months per year
* Relocation opportunities within our offices in 55+ countries
* Corporate and social events
* We invest in your growth
* Leadership development, career advising, soft skills and well-being programs
* Certifications, including GCP, Azure and AWS
* Unlimited access to LinkedIn Learning and Get Abstract
* Free English classes with certified teachers
* We cover it all
* Participation in the Employee Stock Purchase Plan
* Monetary bonuses for engaging in the referral program
* Comprehensive medical & family care package
* Five trust days per year (sick leave without a medical certificate)
* Benefits package (sports activities, a variety of stores and services)
EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.