➡️ Apply here: Lead ServiceNow Engineer (WSD)
🔔 Monitor #sre #manager #team_lead jobs
👩💼 Want to stand out? Improve your resume to appeal to recruiters, hiring managers, and Applicant Tracking Systems. ➡️ Improve your resume
We are actively seeking a **Lead ServiceNow Engineer** with expertise in Workplace Service Delivery to join our core implementation team. In this role, you will have the unique opportunity to lead the global deployment of ServiceNow and play a pivotal role in shaping our organization’s technological future. This position is ideal for strategic thinkers who are ready to take on challenges and drive significant transformations across multiple disciplines.
*Experience the freedom of remote work from anywhere in Georgia, whether from the comfort of your home, our modern offices in Tbilisi and Batumi or a coworking space in Kutaisi.*
**Responsibilities**
* Lead the global deployment of ServiceNow throughout our organization
* Manage a variety of modules including ITSM, ITOM, WSD, and HRSD
* Develop ServiceNow integrations with major enterprise platforms, including OKTA SSO, Salesforce, and SAP
* Maintain platform consistency and oversee updates and patches
* Collaborate effectively with internal teams, clients and other vendors to deliver holistic ServiceNow solutions
**Requirements**
* Solid experience in implementing ServiceNow WSD Module, with a minimum of six months of experience
* Comprehensive understanding of ServiceNow implementation across various modules, such as ITSM, ITOM, WSD and HRSD
* Competency in ITIL frameworks and best practices for ServiceNow
* Proficiency in English at B2 level or higher
* Proven skills in engaging and presenting to stakeholders across both business and engineering teams
* Ability to work independently and manage tasks effectively
**Nice to have**
* SNOW Certifications (admin, developer, implementer)
**We offer**
* **We connect like-minded people**
* Delivering innovative solutions to industry leaders, making a global impact
* Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
* Opportunity to work abroad for up to two months per year
* Relocation opportunities within our offices in 55+ countries
* Corporate and social events
* **We invest in your growth**
* Leadership development, career advising, soft skills and well-being programs
* Certifications, including GCP, Azure and AWS
* Unlimited access to LinkedIn Learning and Get Abstract
* Free English classes with certified teachers
* **We cover it all**
* Participation in the Employee Stock Purchase Plan
* Monetary bonuses for engaging in the referral program
* Comprehensive medical & family care package
* Five trust days per year (sick leave without a medical certificate)
* Benefits package (sports activities, a variety of stores and services)
EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.