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We are seeking a Senior Environment Support Engineer to manage and optimize Atlassian Cloud and Jira Service Management environments. You will focus on setting up automation, developing ITSM workflows, and providing continuous support to improve operational efficiency. This role involves scripting and configuration tasks to enhance Jira processes using tools like Terraform and Python. You will be responsible for documenting processes and supporting users to ensure effective use of Atlassian Cloud features. If you have experience with Atlassian administration and enjoy working in dynamic environments, we encourage you to apply.
Experience the freedom of remote work from anywhere in Georgia, whether from the comfort of your home, our modern offices in Tbilisi and Batumi or a coworking space in Kutaisi.
Responsibilities
Manage and configure Jira Service Management Cloud to align with organizational ITSM needs
Develop and implement automation rules within Jira Service Management Cloud to streamline workflows
Design and maintain projects, schemes, workflows, permissions, and notifications within Atlassian Cloud
Monitor and resolve issues related to Atlassian Cloud services promptly
Document ITSM processes, configurations, workflows, and automation rules comprehensively
Prepare user guides and training materials to assist team members in using Atlassian Cloud features effectively
Provide ongoing support and troubleshooting assistance to Atlassian Cloud users
Control and manage changes in permission schemes, screens, workflows using automation and scripting
Create automation for project and scheme modification tasks to enhance operational efficiency
Requirements
3+ years of experience as an Atlassian Administrator with a focus on Jira Service Management
Strong background in Atlassian Cloud administration, including configuration and automation
Expertise in creating and managing Jira Automation rules
Proficiency in scripting with Python and automation using Terraform
Knowledge of AWS CloudFormation, Atlassian Platform Administration, Azure DevOps, and IT Service Management frameworks
Attention to detail with strong problem-solving skills
Strong written and verbal English communication skills (B2+)
We offer
We connect like-minded people
Delivering innovative solutions to industry leaders, making a global impact
Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
Opportunity to work abroad for up to two months per year
Relocation opportunities within our offices in 55+ countries
Corporate and social events
We invest in your growth
Leadership development, career advising, soft skills and well-being programs
Certifications, including GCP, Azure and AWS
Unlimited access to LinkedIn Learning and Get Abstract
Free English classes with certified teachers
We cover it all
Participation in the Employee Stock Purchase Plan
Monetary bonuses for engaging in the referral program
Comprehensive medical & family care package
Five trust days per year (sick leave without a medical certificate)
Benefits package (sports activities, a variety of stores and services)
EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development, Information Technology, and Engineering
Industries
Software Development and IT Services and IT Consulting