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The Senior Office 365 Engineer will be responsible for the overall execution and technical implementation of Office 365. Responsibilities include management of all Office 365 services, including Teams, SharePoint Online, OneDrive, and Exchange Online, as well as tenant administration. This role requires Office 365 subject-matter expertise across all features and services, with extensive experience in email administration. Successful candidates must have hands-on design and implementation experience around the major dependencies of Microsoft 365 solutions. This candidate should be forward-thinking and have excellent engineering skills coupled with the ability to communicate effectively. Must be able to develop and/or implement large, complex technology solutions and ensure the operation, monitoring, maintenance, and improvement of critical IT systems for our customers.
Responsibilities:
Engineer and implement Microsoft Office 365 capabilities as the company expands
Provide tier 3 support and management of the end-to-end Office 365 environment
Ensure all production changes are made in accordance with production lifecycle methodology and risk/change management guidelines
Provide technical mentoring to other team members and actively participate in architecture reviews/strategic development activities
Requirements:
Possess 3+ years of equivalent work experience
Skilled in engineering and administering Office 365 environments, including Exchange Online, Outlook, Office, OneDrive, SharePoint Online, Azure, Scripting, Active Directory, and Archiving Services
Proficient in scripting languages such as PowerShell and Python, with a focus on automation
Familiarity with Cisco-based Unified Communications and Collaboration technologies (i.e., WebEx)
Adept at managing Office 365 users, licenses, and groups
Knowledgeable about security components specific to Azure Information Protection (AIP), Data Leakage Prevention (DLP), Advanced eDiscovery and Conditional Access capabilities
Exposure to other infrastructure areas, including Active Directory, VMware, Storage, Backup & Recovery, SQL Server, Azure Cloud Services, etc
Strong hands-on technical skills, an analytical problem-solving mindset, delivery focus and client orientation are all critical for this role
Strong experience managing virtual instances in cloud environments (Azure, AWS and GCP), including associated elements such as security groups, resource groups, load balancers, storage devices, backup & recovery, and network resources
Experience in configuring Azure resources – Azure Virtual WAN, Application Gateway, Route Table, Azure Policy
Competent in using PowerShell and C# to create runbooks in System Center Orchestrator
Experienced with Azure DevOps, assisting application/development teams in building CI/CD pipelines, configuring service connections, and managing self-hosted agents
Proficient in deploying Azure resources using IAC (ARM Templates, Bicep, Terraform)
Capable of configuring private endpoints/private DNS Zones at scale
Basic knowledge and understanding of version control systems, specifically Git and GitHub, for code collaboration and management
Excellent listening and questioning skills combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
Hands-on experience in troubleshooting and problem management
Customer focused, with attention to detail
Willing to expand knowledge and experience Committed to continuous learning
Strong experience in Microsoft Windows, including Active Directory
Strong experience in Microsoft Exchange 2016 or later and Office 365 Must be able to act as 3rd-tier support for messaging-related escalated issues