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We are seeking a highly skilled 2nd line Maintenance Engineer with expertise in DevOps to join our team. The ideal candidate will have strong experience with CI/CD, Jenkins, Kubernetes, Terraform, and troubleshooting.
**Workflow:**
***Green Shift:***
Work with tickets from users. Most of these tickets are well-known cases when you need to perform some actions according to the template (disk space, plugins, etc.). Sometimes there are cases that require further study. It’s a good idea to document them (as InfluxDB). Sometimes you need to tell the user exactly where packets are blocked (network tickets).
***Red Shift:***
24/7 on-call – reaction to alerts. They happen about 1-2 times a week (after hours). Most of them close automatically. Some require routine actions. They need to be reported to the core team, who check what can be done and add a ticket to the backlog and sooner or later fix the problem. It is extremely rare to have real problems with the service (~once every six months). Here, you need to do research, if possible, apply a hot fix. If necessary, activate L3. Next, participate in the analysis of what happened together with the core team.
***More about on-call:***
Apart from regular 8 working hours, the on-call engineer will need to be in touch during the time allocated for the shift (7-10 consecutive days per month). The shift scheduled is planned a month ahead. No monitoring is required, only alerts/very high ticket reactions.
To discover more about Cloud practice at EPAM Georgia, visit this page.
*This position offers remote setup with the flexibility to work from any location in Georgia, whether it’s your home, well-equipped offices in Tbilisi and Batumi or a coworking space in Kutaisi.*
**Responsibilities**
* Design and implement CI/CD pipelines using Jenkins and other relevant tools
* Resolve user tickets according to established templates for common issues (disk space, plugins, system configurations)
* Investigate and document complex technical cases that require further analysis
* Troubleshoot network connectivity issues and identify packet blocking locations
* Respond to system alerts during on-call shifts within defined SLA timeframes
* Apply hotfixes for critical service issues when possible
* Escalate complex problems to SREs when necessary
* Maintain and optimize Google Cloud Platform infrastructure
* Create technical documentation, when needed
**Requirements**
* Strong experience in DevOps, with a focus on CI/CD
* Proficiency with Jenkins, Kubernetes, and Terraform
* Good troubleshooting skills and ability to resolve complex technical issues
* Familiarity with Ansible and GitHub Actions is a plus
* Fluent in English with a B1+ level of proficiency
**We offer**
* **We connect like-minded people**
* Delivering innovative solutions to industry leaders, making a global impact
* Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
* Opportunity to work abroad for up to two months per year
* Relocation opportunities within our offices in 55+ countries
* Corporate and social events
* **We invest in your growth**
* Leadership development, career advising, soft skills and well-being programs
* Certifications, including GCP, Azure and AWS
* Unlimited access to LinkedIn Learning and Get Abstract
* Free English classes with certified teachers
* **We cover it all**
* Participation in the Employee Stock Purchase Plan
* Monetary bonuses for engaging in the referral program
* Comprehensive medical & family care package
* Five trust days per year (sick leave without a medical certificate)
* Benefits package (sports activities, a variety of stores and services)
EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.