➡️ Apply here: IT Support Engineer
👩💼 Want to stand out? Improve your resume to appeal to recruiters, hiring managers, and Applicant Tracking Systems. ➡️ Improve your resume
**Job Description**
* First/Second line IT support for company internal users and contractors;
* Installing, configuring, and troubleshooting user laptops, workstations, printers, mobile devices, and other office IT equipment;
* Administering Windows, MAC, Linux operating systems on user devices;
* Managing user device environment using user device management tools;
* Creating and managing user accounts in Okta, AD, Azure AD, o365, and other systems;
* Physical network-related tasks (patching, device installation, ports assignment);
* Server and network equipment installation and maintenance, cable patching in data centers and server rooms;
* Keeping inventory of IT purchases and assets – creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning;
* Working closely with the facility and security teams to resolve security issues;
* Constant development and improvements of local IT infrastructure;
* Providing IT assets management according to internal procedures;
* Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements;
* Timely incident resolution, escalation to third party suppliers and problem analysis and resolution;
* Provisioning system updates and deployments according to respective internal procedures;
* Performing other duties, as asked by the manager, which are related to this position or IT infrastructure;
* Logistics, manage inventory and equipment between locations.