➡️ Apply here: IT Support Engineer
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Job Description:
* First/Second line IT support for company internal users and contractors.
* Installing, configuring, and troubleshooting user laptops, workstations, printers, mobile devices, and other office IT equipment.
* Administering Windows, MAC, Linux operating systems on user devices.
* Managing user device environment using user device management tools.
* Creating and managing user accounts in Okta, AD, Azure AD, o365, and other systems.
* Physical network-related tasks (patching, device installation, ports assignment).
* Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
* Keeping inventory of IT purchases and assets – creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.
* Working closely with the facility and security teams to resolve security issues.
* Constant development and improvements of local IT infrastructure.
* Providing IT assets management according to internal procedures.
* Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements.
* Timely incident resolution, escalation to third party suppliers and problem analysis and resolution.
* Provisioning system updates and deployments according to respective internal procedures.
* Performing other duties, as asked by the manager, which are related to this position or IT infrastructure.
* Logistics, manage inventory and equipment between locations.
Qualifications:
* Secondary (higher, special etc.) education.
* Good knowledge of English and Georgian (written and verbal).
* At least 2 years of experience in supporting user IT devices hardware and software.
* Certification on IT systems administration/support preferred.
* Good communication and presentation skills.
* Teamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions.
* Fundamental IT skills – hardware, OS, applications, networking, security.
* Ability to create structured documentation.
* Experience using and managing workstations in a heterogeneous environment, remote management services, file sharing, collaboration, e-mail, and directory services.
* Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software.
* Fundamental knowledge of IT procedures and security principles.
Additional Information:
* Inclusive and diverse workplace
* Development oriented organizational culture
* Health Insurance
* Mobile phone with corporate service
* On-site Gym / Yoga lessons
* Fit pass with corporate service at partner companies
* Privilege card – corporate discounts with partner companies