➡️ Apply here: Frontline Support Engineer
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**About The Role**
We are seeking a Frontline Support Engineer to join our technology department. This is a first-line specialist responsible for the initial response to incidents and requests from internal users and systems.
An important point: the role does not involve direct interaction with clients; the main collaboration is with other engineering and operations teams.
**Reporting Line**: Frontline Support Lead
**Worksite**: Remote
**Responsibilities**
* Support and maintenance of Exante products (front-end and back-end parts of trading software and services)
* Providing basic technical troubleshooting for external and internal user requests
* Keep track of escalated tickets and follow up on their progress
* Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
* Follow the SLA for issues with respect to the severity
* Build relevant internal documentation
* Schedule: 5 days a week – Monday to Friday, Switching between morning and evening shifts
**Qualifications**
* 1 year work experience in software/services/applications technical support
* Hands-on experience with Linux (terminal, system and applications logs, basic diagnostics).
* Basic knowledge of Kubernetes and Docker technologies.
* Basic knowledge of computer networks.
* English starting from intermediate (B1) level.
**_Nice to Have:_**
* Work experience in FinTech.
* Basic understanding of investment and trading.
* Basic automation skills – Python and Bash.
* Work experience with Atlassian products: Jira, Confluence.
**Personality / Mindset**
* Integrity & loyalty
* Team player with advanced communication and collaboration skills
* A hands-on, “can do” attitude – always looking for solutions and thinking “out of the box”
* Overachiever mentality
* Capability to work and succeed in the fast pace and ever-changing environment
**We Offer***
* Competitive salary and benefits package
* Opportunity to work on challenging and cutting-edge projects from scratch
* Collaborative and supportive work environment
* Ongoing education & training programs
* Professional development opportunities
* Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work.