➡️ Apply here: Customer Support
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[Founder] is pleased to announce an opening for the position of Customer Support.
[Founder] is a tech company that creates high-quality productions in various fields. We are a self-funded tech company, innovating and scaling our own products. Unlike project-based companies that work on client or publisher projects, we focus entirely on creating and growing our own products, giving our team full creative freedom and long-term vision. Over the past 6 years, we have built a strong reputation in the digital educational games industry.
Our success story is Bebi Family, an educational platform for young children aged 2 to 5. Our goal with Bebi Family is to create quality content that is fun and educational at the same time. Our achievements in Bebi Family include:
* Our apps have helped over 50 million children worldwide develop essential early learning skills, from colors and shapes to math and literacy
* Every month, over 2 million children actively engage with our educational games
* With an impressive average rating of 4.5, our apps consistently outperform competitors in user satisfaction
* Available on iOS, Android, and Amazon, our apps reach a diverse global audience across multiple platforms
* We offer a rich library of 12 apps featuring over 700 interactive games and activities, designed to make learning fun and effective
* Our apps have received prestigious industry awards, including the Kid Safe Seal and Google Teachers` Choice Seal, recognizing our commitment to safe, high-quality educational content
Our Games: https://bebi.family/
Your Key Responsibilities:
* Respond to customer requests via Email, Google Play, and App Store channels
* Provide clear, friendly, and timely assistance to users
* Identify, document, and escalate technical issues or potential bugs to the development team
* Maintain accurate and organized records of customer interactions
* Follow internal support guidelines to ensure consistency and high-quality communication
* Monitor user feedback and suggest improvements to enhance the support process
Requirements
* Basic understanding of Google Play / App Store processes
* Strong written English communication skills
* Prior experience in online customer support
* Responsible, reliable, and proactive work ethic
* Strong time management and ability to handle multiple inquiries efficiently
We consider office-based work in Tbilisi.
* Direct Impact: You`ll collaborate closely with decision-makers, designers, and developers to shape products that matter, from ideation to release. Here, your contributions won`t get lost in layers of hierarchy. You`ll see your ideas come to life—and make a difference.
* Growth Mindset Culture: We embrace challenges and learn from them. Whether it`s trying something new or making mistakes, we grow, adapt, and innovate. You`ll have space to take initiative, develop your skills, and explore new ways of thinking.
* Ownership from Day One: We value people who take initiative, ask questions, and find ways to improve things. You won`t be micromanaged. Instead, you`ll be trusted to take full responsibility for your work and outcomes, because we believe great work comes from empowered people.
* Dynamic Work Environment: We work in a fast-changing environment that challenges us to think quickly, learn constantly, and collaborate with exceptional colleagues and inspiring leaders. There`s always something new to explore, test, and create.
Our Perks:
* Flexibility & Freedom: Enjoy a hybrid work format, extra paid days off, and the opportunity to work from anywhere in the world for up to a month each year.
* Health & Wellbeing: Paid sick leave, 24 calendar days of vacation, 5 extra days off, and support for gym memberships and fully covered health insurance.
* Learning & Growth: Annual learning budget, fully covered courses, plus English and Georgian language support after probation.
* Team Connection: Team-building events and fun challenges to keep the team spirit alive.
* Maternity Support: Six months of fully paid maternity leave to support your family during life`s most important transitions.
* Referral Bonus: Earn a bonus when you help us find and hire amazing new teammates.
* Pension Contribution: We fully cover your pension contributions — no deductions from your salary.
Send your CV to join@fndr.ge and mention the position name in the subject line. We`ll reach out to candidates who best match the role within one week.