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**Overview:**
We are seeking a strategic, highly organized, and operationally-minded **Recruiting Operations Manager** to join our Global Recruiting Optimization team. This role is critical to driving operational excellence across our global Recruiting organization. The ideal candidate will bring high-level recruiting knowledge, strong stakeholder management capabilities, and a proven track record of optimizing systems and processes at scale. This individual will serve as a subject matter expert (SME) on recruiting operations, capable of synthesizing complex information, connecting dots across programs, and representing Recruiting in high-impact cross-functional initiatives.
**Responsibilities**
* Stakeholder Management & Process Leadership: Act as a trusted partner to Recruiting leadership and cross-functional teams. Represent the recruiting function in large-scale projects, influence decision-making, and provide SME-level guidance on recruiting operations, tools, and workflows.
* Recruiting Systems & Tool Optimization: Own and continuously improve components of our recruiting technology stack (ATS, scheduling platforms, assessments, etc.) by identifying gaps, evaluating processes, and creating impact in partnership with systems teams.
* Process Design & Implementation: Lead process improvement initiatives focused on scalability, automation, and simplification. Leverage insights to design streamlined workflows that reduce manual effort and improve quality and consistency across global teams.
* Data Analysis & Insights: Leverage recruiting and operational data to identify trends, monitor performance, and develop actionable insights. Drive accountability around metric adoption, reporting integrity, and operational KPIs.
* Program & Project Support: Support the planning and execution of recruiting programs and technology implementations. Track milestones, ensure cross-functional alignment, and surface risks and dependencies early.
* Resource & Knowledge Management: Oversee the development and governance of process documentation, training materials, and self-serve knowledge resources. Ensure accessibility, accuracy, and usability across teams.
* Enablement & Event Logistics: Partner with Recruiting Enablement to manage logistics for in-person and virtual events. Ensure a seamless experience for facilitators, attendees, and stakeholders.
**Required Qualifications**
* 5+ years of experience in Recruiting Operations, HR Operations, or a related field
* Understanding of recruiting processes, systems, and lifecycle workflows; able to operate as an SME
* Experience supporting large-scale tech or process implementations and managing complex stakeholder groups
* Strong analytical skills with the ability to extract insights from data, identify trends, and develop recommendations
* Excellent project management, organization, and communication skills; able to synthesize and connect large volumes of information
* Skilled in stakeholder influence and driving alignment in cross-functional environments
* Proficiency in Google Workspace (Docs, Sheets, Slides, Drive), Slack, and Smartsheet
**Preferred Qualifications**
* Experience with recruiting technologies such as Workday, GoodTime, HackerRank, or equivalent platforms
* Background in process optimization or systems thinking
* Ability to operate autonomously and balance strategic priorities with tactical execution
* Experience working in global and matrixed organizations
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.