➡️ Apply here: Technical Operations Engineer
👩💼 Want to stand out? Improve your resume to appeal to recruiters, hiring managers, and Applicant Tracking Systems. ➡️ Improve your resume
Helfy is looking for 6 junior Tech Operations Engineers to join our growing team in Tbilisi and help us keep our platform stable, healthy, and running 24/7. As a Tech Operations Engineer, you will act as the NOC (Network Operations Center) while our SRE team is offline. You’ll support our Customer Support (CS) team with technical issues, monitor system health, investigate incidents, and solve problems quickly to ensure smooth operations around the clock.
Location: Kostava str. Tbilisi, Georgia (the job is on-site)
Schedule: 40 hours per week, scheduled across 8-hour shifts (morning, evening, night)
Responsibilities:
Monitor system health, performance, logs, and alerts during your shift
Act as the first technical point of contact for the Customer Support team
Investigate and resolve technical issues reported by CS or detected via monitoring
Debug backend and frontend issues (React + Node.js stack)
Support incident response and ensure proper escalation when needed
Identify recurring problems and propose long-term fixes
Write clear technical notes and shift handover updates
Collaborate with SRE and development teams to improve system reliability
Maintain internal documentation for common issues and solutions
Requirements:
Fluent English (team is international)
0-2 years of experience with React, Node. js, Express.js
Knowledge of MySQL databases
Experience with Next.js will be a plus
Strong interest in software development
A tech enthusiast with strong problem-solving mindset and determination to learn