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**Responsibilities:**
* Provide technical support for hardware, software, and network issues (desktops, laptops, printers, mobile devices)
* Install, configure, and update operating systems (Windows, macOS, Linux) and applications
* Administer Mac and Windows MDM solutions, such as Jamf and Microsoft Intune
* Administer company email accounts, software applications, and systems
* Manage and maintain company equipment and technology assets
* Set up, monitor, and maintain LAN/WAN, routers, switches, firewalls, wireless access points, and perform basic network configuration (VLANs, IP addressing, subnetting) under supervision
* Troubleshoot connectivity and security issues, including DNS, DHCP, TCP/IP, firewall rules, VPNs, and antivirus updates
* Manage internal servers, including configuring and maintaining firewalls (Fortigate, Cisco), switches, and WiFi APs (Aruba, Cisco) for network security and performance
* Set up and manage VPNs, VLANs, and integrate Google Secured LDAP for authentication on WiFi, Mac, and Windows
**Requirements:**
* Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
* 1–2 years experience in IT support or System Administrator for Windows and MacOS
* Basic understanding of networking protocols (TCP/IP, DNS, DHCP, VLANs)
* Familiarity with network hardware (Cisco, Juniper, Ubiquiti)
* Exposure to network monitoring tools (Wireshark, Nagios, PRTG)
* Strong analytical and communication skills
* Ability to work in a team and adapt to new technologies
* Customer service mindset for end-user support
* English – C1 Level