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**At LeverX,** we have had the privilege of delivering 1,500+ projects. With 20+ years in the market, our team of 2,200+ is strong, reliable, and always evolving: learning, growing, and striving for excellence.
We are looking for a **Technical Support Engineer** to join us. Let’s see if we are a good fit for each other!
what we offer:
* Projects in different domains: Healthcare, manufacturing, e-commerce, fintech, etc.
* Projects for every taste: Startup products, enterprise solutions, research & development projects, and projects at the crossroads of SAP and the latest web technologies.
* Global clients based in Europe and the US, including Fortune 500 companies.
* Employment security: We hire for our team, not just a specific project. If your project ends, we will find you a new one.
* Healthy work atmosphere: On average, our employees stay in the company for 4+ years.
* Market-based compensation and regular performance reviews.
* Internal expert communities and courses.
* Perks to support your growth and well-being.
Requirements:
* 3+ years in technical support, customer success, or similar client-facing roles.
* Familiarity with Java 17 and Spring Boot 3.
* Experience with RESTful APIs, webhooks, and other integrations, including testing, debugging, and automating API workflows.
* Knowledge of logging and monitoring tools (e.g., Kibana, Grafana).
* Customer-focused mindset and ability to stay calm under pressure. Ability to work effectively with global teams.
* Willingness to handle minor development fixes. Continuous learning mindset — eager to expand skills and product knowledge.
* English B2+.
nice-to-have skills:
* Hands-on experience with ServiceNow.
* Familiarity with CI/CD pipelines and DevOps tools.
* Experience with Kafka or event-driven systems.
* Knowledge of any cloud platform (AWS, GCP, Azure).
* Understanding of microservices and distributed systems.
* Experience with authentication standards (OAuth, SAML, etc.).
responsibilities:
* Serve as the first point of contact for customer issues, providing 1st and 2nd level support.
* Communicate clearly and professionally with clients and end-users.
* Troubleshoot, analyze, and resolve complex and technical issues while delivering exceptional support in a timely manner.
* Collaborate with engineering and product teams to escalate and resolve advanced cases.
* Develop and maintain technical documentation, FAQs, and knowledge base articles.
* Identify and implement process improvements to enhance the customer experience.
* Build deep expertise in the product domain from both business and technical perspectives.
Please send your CV to the following email address: lizaveta.trushnikava@leverx.com