➡️ Apply here: Head of IT Department
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**About Lineate:**
Lineate is a US-based international software development company with over two decades of experience. They specialize in AI-driven custom solutions for FinTech, HealthTech, AdTech, and beyond, aiming to empower businesses to grow smarter, faster, and more efficiently. Their expertise includes:
* Building Custom AI Solutions: Deploying AI-enabled technology using IDP and Agentic RAG.
* Cloud and Data Infrastructure: Optimizing operations with data management and cloud computing solutions.
* Team Augmentation: Providing specialized experts in FinTech, AdTech, and HealthTech.
**Requirements:**
* 5+ years of experience in system administration / operations.
* 3+ years of team management experience.
* Strong knowledge of Linux.
* Advanced experience with AWS and cloud technologies.
* Proficiency with CI/CD tools, scripting (Bash/Python), and monitoring systems.
* Hands-on experience with Docker and Git.
* Solid understanding of SDLC, DevOps practices, and information security standards.
* English proficiency for client communication.
**Responsibilities:**
* Lead Support and Helpdesk teams across Tbilisi and Yerevan.
* Ensure SLA compliance and drive continuous process improvement.
* Conduct postmortems and manage escalations, including security incidents.
* Participate in hiring, onboarding, training, and performance reviews.
* Prepare project estimates for pre-sales and propose hosting cost optimizations.
* Manage task assignment, schedules, and workload distribution.
* Communicate with clients, resolve issues, and oversee interaction quality.
* Plan department budget and verify technical/equipment expenses.
**We offer:**
* Freedom to Develop – equal opportunity to learn and grow professionally.
* Clear career and professional path, strong performance management system.
* 100% additional medical insurance coverage.
* Social Benefits Package.
* Equipment.
* English lessons.
* Gym membership.
* All the advantages of working in an international IT company.
* Flexible vacation time.
* Fun and inclusive in-person and digital events.
Lineate is proud to be an Equal Opportunity Employer.