โก๏ธ Apply here: Quality Control Specialist
๐ Monitor #qa jobs
๐ฉโ๐ผ Want to stand out? Improve your resume to appeal to recruiters, hiring managers, and Applicant Tracking Systems. โก๏ธ Improve your resume
Here is the job description extracted from the text:
**Job Title:** Quality Control Specialist
**Company:** Neo Group
**Department:** VIP Department
**Location:** Tbilisi, Georgia
**Responsibilities:**
* Monitor and evaluate the quality of communication between managers and clients (email, messengers, phone).
* Ensure compliance of communication with established standards and regulations.
* Prepare detailed reports on evaluations and identified issues.
* Provide constructive feedback to VIP Managers and Support teams.
* Participate in the development and updating of QA evaluation forms and procedures.
* Collaborate with training and operations teams to improve service processes.
* Support a high standard of customer experience across VIP segments (Super VIP, Pre-VIP, Loyalty).
**Requirements:**
* Minimum of 1 year of experience in quality assurance or customer support.
* Knowledge of service quality metrics (CSAT, SLA, NPS) and basic practical experience applying them.
* Ability to assess communication objectively and consistently.
* Strong attention to detail and high standards for customer experience.
* Confident user of Google Workspace and reporting/monitoring systems.
* Basic understanding of CRM systems.
* Fluent in Russian (mandatory).
* English level: A2 or higher.
* Ability to work in a dynamic environment with shifting priorities.
**Nice to Have:**
* Experience working with VIP clients.
* Background in coaching or mentoring.
* Knowledge of additional languages.
**Benefits:**
* Remote work opportunity.
* Flexible working schedule.
* Interesting product.
* Learning opportunities.
* Career growth prospects.
**Seniority Level:** Associate
**Employment Type:** Full-time
**Job Function:** Marketing
**Industries:** IT Services and IT Consulting