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Here are the job responsibilities extracted from the text:
* Using a live chat system, you will respond to customers in an efficient and timely manner
* Deliver outstanding customer service whilst adhering to operational SLAs and Customer Satisfaction targets
* Investigate and resolve customer issues quickly and efficiently
* Contribute and share ideas to improve the quality & speed of P5D customer support
* Understand, research and escalate our customers’ feedback to management
* Represent the brand. As the voice of P5D you’ll always provide an engaging and positive customer experience
* Know P5D product inside and out so that you can answer questions
* Work the day shifts between 9.00 – 21.00 EET (2 days on, 2 days off rotation)