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**Junior Shift Leader**
**Provided By:** Proxy Live Solutions™
**Published:** 28 October
**Deadline:** 28 November
**Job Description:**
The Junior Shift Leader is a highly organized person who assists with the management of daily business activities and administrative tasks.
**Qualifications, Skills, and Experience:**
* One year of experience in the Live Gaming industry or one-year relevant experience in a similar position.
* Great communication skills. Very good written and verbal communication in English.
* Able to work shifts (nights, weekends, holidays).
* Able to elaborate on any situation in a polite, calm, and peaceful manner.
* Able to identify and resolve a variety of ad-hoc and non-standard issues on shift.
* Able to think on your feet and make decisions in a time constraining manner.
* Excellent computer literacy skills. Microsoft 365 suite and in particular MS Excel. Knowledge of MS Excel formulas.
* Excellent computer literacy skills. Able to learn how to use all needed software and be able to use gained knowledge after training.
**Key Responsibilities:**
* Assist with the management of daily operational activities such as:
1. Internal rotations
2. Live behavior
3. Replacements due to absence
4. General shift management
5. Other ad-hoc situations that may occur during a shift.
* Answer phone calls while on shift.
* Coordinate proper allocation of human resources during the shift.
* Arrange and assist with new employee onboarding.
* Assist with staff training and retraining when visibly necessary. Ensure proper training of new colleagues.
* Use various internal systems including but not limited to JIRA, WIKI, Microsoft 365 suite, and scheduling software.
* Assist with employee engagement activities during the shift (if any events are organized).
* Help with client promotions on live tables (when such occur).
* Prepare and maintain operations documents and reports.
* Assist collaboration among different departments to achieve high performance across the shifts.
* Replace colleagues during their vacations, sick leaves, and other absences.
* Ensure adherence to all internal procedures.
* Uphold and display Proxy Live Solutions™ company values.
* Any other duties as required and relevant to the role.
**To Apply:**
If this sounds interesting to you, share your resume with us at: careers@proxylivesolutions.com