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Job title: Airport Services Duty Officer- Tbilisi, Georgia
Ref #: 226885
Location: Georgia – Tbilisi
Job family: Cargo & Airport Operations
Closing date: 12-Nov-2025
About The Role:
Supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. Achieve optimum customer satisfaction and on-time department of flights. Have overall control of the shift as a direct representative of the Airport Services Manager. Ensure punctuality and safety of all Qatar Airways operations.
Specific Accountabilities Include:
* Ensuring that passenger and aircraft handling practices conform to the safety and security standards.
* Ensuring that all QR aircraft handling standards are met on a shift basis.
* Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline.
* Ensuring proper allocation of manpower and resources in the airport operations.
* Completing checks to ensure adequate standards are maintained.
* Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling.
* Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure.
Qualifications:
* Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
* Excellent communication skills with fluency in English language.
* Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations.
* Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
* Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures.
* Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling.
* High level of computer literacy.
* Excellent customer focus and service delivery.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Airlines and Aviation