➡️ Apply here: Community Manager
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**About Us**
Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we’re always looking for passionate individuals to join us.
**About The Role**
We’re looking for a digitally native, culturally plugged-in Community Manager to join our growing team. You’ll be the voice of our brand across online communities — monitoring conversations, jumping into relevant discussions, and building genuine connections with players and potential customers. This is a role for someone who knows how to read a room (or a thread), and can represent our brand authentically across Reddit, Discord, Trustpilot, and Quora.
**Key Responsibilities**
* Monitor and audit conversations across Reddit, Discord, Trustpilot, and Quora to identify engagement opportunities.
* Actively participate in relevant discussions, positioning our brand as a trusted and exciting voice in the sweepstakes casino gaming space.
* Manage and grow our Discord server, fostering an active, positive, and engaged player community.
* Engage across relevant Reddit communities and threads to boost brand visibility and awareness.
* Monitor and respond to Trustpilot reviews in a timely, professional, and brand-appropriate manner, addressing player feedback and showcasing our commitment to customer experience.
* Identify and contribute to relevant Quora questions and discussions, positioning our brand as a knowledgeable and credible voice in the sweepstakes casino space.
* Build and maintain a living database of engagement opportunities, trending topics, and high-value community touchpoints across all platforms.
* Develop platform-specific strategies for Reddit, Discord, Trustpilot, and Quora to grow brand awareness and community engagement organically.
* Collaborate closely with the marketing and content teams to ensure community efforts align with campaigns, promotions, and launches.
* Flag player feedback, sentiment trends, and potential issues to relevant internal teams in a timely manner.
* Track, analyze, and report on community engagement metrics and their impact on brand growth.
* Stay ahead of platform updates and cultural trends — especially within gaming and sweepstakes communities.
**Qualifications**
* Minimum 2–3 years of experience in community management or online community engagement.
* Strong, confident written communication skills with the ability to adapt tone across platforms and audiences.
* Hands-on experience with Reddit, Discord, Trustpilot, and Quora, including a deep understanding of how each platform operates.
* A solid understanding of community etiquette, subreddit guidelines, Discord server management, and platform-specific best practices.
* Experience managing and responding to online reviews, particularly on Trustpilot or similar review platforms.
* Comfortable working independently, managing multiple communities and priorities simultaneously.
* Data-driven mindset with experience using social listening and analytics tools.
* Familiarity with the sweepstakes casino or social gaming industry is a strong plus.
**Nice to have**
* Genuine enthusiasm for gaming, sweepstakes casinos, or online entertainment.
* Experience moderating or building Discord communities from the ground up.
* Copywriting or content creation experience.
* Knowledge of SEO and how community content can support organic search.
* Familiarity with responsible gaming principles and sweepstakes compliance considerations.
**Location**
Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.
**Benefits**
* Remote Work Environment
* Unlimited PTO
* Paid National Holidays
* Company-provided MacBook
* Flexible Independent Contractor Agreement
**Interview Process**
* Recruiter Screening (40 minutes)
* Technical Interview (60 minutes)
* Final Interview (30 minutes)