โก๏ธ Apply here: Product Technical Support Specialist
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**Silk Cloud** is pleased to announce an opening for the position of **Product Technical Support Specialist**.
Team/Department: Digital Services Team / Technical Operations
Reporting To: Head of Technical Operations – Giorgi Kveselava
About Silk Cloud:
At Silk Cloud, we deliver innovative cloud, cybersecurity, and data solutions to empower enterprises and SMEs. Our culture is fast-paced, customer-centric, and tech-drivenโbuilt on collaboration, continuous learning, and high-impact execution.
Key Responsibilities:
* Technical and administrative management of Google Workspace / Microsoft 365 products
* Reporting on completed work
* Identification and elimination of technical defects
* High level of knowledge of general principles of technical support
* Ensuring smooth and smooth operation of Google Workspace / Microsoft 365
* Integration and support of Google Workspace / Microsoft 365 systems, in compliance with relevant policies
* Performing other technical or software work as assigned by the immediate supervisor
* Remote interaction with corporate clients (and visits if necessary) to resolve technical issues
* Knowledge and sharing of all news around the Google Workspace / Microsoft 365 product with the B2B team
* Introduction and technical study of various digital services and products
* Organising the payment process.
Key Requirements:
* Education level – Higher/Bachelor`s degree
* Work programs: Microsoft Word; Microsoft Excel; Microsoft Outlook
* Experience with Microsoft Partner Centre and Google Partner Hub
* Language: Georgian and English
* Necessary regulatory documentation Company`s internal regulations; Internal processes of the Technical Development and Planning Department.
Competencies (business qualities):
* Teamwork
* Result orientation
* Planning and organising skills
* Focus on achieving work goals
* Effective communication and negotiation skills
* Analytical thinking
What We Offer:
* Competitive salary
* Health insurance
* Growth opportunities in a tech-forward environment
* Engaged and supportive team culture
Work Type: Full time – Monday to Friday, 10am to 6pm
Location: On-site, Tbilisi
Send your resume here: recruiting@silkcloud.ge