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**Position:** Technical Support Specialist
**Responsibilities:**
* Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and chat.
* Troubleshoot and resolve hardware, software, and network issues.
* Install, configure, and maintain computer systems, software, and peripherals.
* Document troubleshooting steps and resolutions in a knowledge base.
* Escalate complex issues to senior technical staff when necessary.
* Assist with user training and onboarding.
* Monitor system performance and identify potential problems.
* Maintain a high level of customer satisfaction.