➡️ Apply here: Senior ServiceDesk Reliability Engineer – SDRE
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Department: Service Desk
Location: Remote/Georgia
Key Responsibilities:
* Terraform: prior hands-on experience (or readiness to close the gap quickly);
* SRE fundamentals: core metrics SLO/SLI, error budget, MTTA/MTTR, toil management, postmortems;
* Go/Python: write scripts/CLIs against REST APIs (pagination, retries, idempotency); export data to a database (Go preferred);
* Jira Service Management (+JSM Operations) API + Automation: JQL/CRUD, webhooks, webhooks actions, fields set up, SLA/escalations;
* GCP Basic: deploying small tasks on Cloud Run/Functions. BigQuery;
* Incident recording and participation in resolution;
* Autonomy & proactivity; strong teamwork (critical); ability to own tasks end-to-end and collaborate with engineering and product; ability to identify bottlenecks;
* Communication (English B2+): running war-rooms, facilitating meetings with engineering leads and product managers.
Nice to have:
* Experience with Google Cloud (GCF);
* Experience in fintech
* Knowledge of Kubernetes components.
Job Benefits:
* Full-time B2B contract
* Fully remote setup, work from anywhere in Europe
* Up to 20% tax allowance
* 22 paid leave days annually
* Stock options (ESOP) in a fast-scaling, pre-IPO company
* Flexi benefits you can use for wellness, travel, or learning
* Work alongside a high-performing, international engineering team in a global fintech unicorn