➡️ Apply here: PSP Support Specialist
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**Taze Technologies** is looking for a **PSP support specialist**.
**Your profile:**
* Customer-focused approach
* Multitasking. Being good at planning and organising your own schedule and task prioritisation
* Good written and verbal communication skills in client-facing situations, to achieve positive outcomes; English – Upper-Intermediate level is a must
* Understanding of Excel/Google Sheets. The ability to work with basic Excel formulas and basic HTML understanding is a plus
* Being familiar with the most common payment types (e-wallets, bank transfers, credit card deposits) and how they work
* Being flexible with your schedule. Possible morning/day/evening shifts and shifts during the weekends
* Understanding what Chargeback, KYC, CFT, and some other bizarre words mean
* Time management. Being able to organise and allocate tasks according to priorities set
* Task tracking. Keeping track of what tasks are complete and what are still waiting
**Your day-to-day contribution:**
* Giving required support to clients, efficiently, effectively and in accordance with priority, impact, and SLAs in Jira, chats, and emails
* Monitoring issues in the transaction flow. Being able to investigate and understand the root of the problem
* Escalating to the appropriate group or department a detailed issue tracking (ticket), and status update to the logger (requester), according to procedures
* Handling chargeback cases in accordance with the procedure
* Being able to understand fraudulent patterns and report them in a timely manner
**What’s next:**
* I step: HR interview (30 minutes)
* II step: introduction to the team (2 hours)
* III step: final decision
**Our benefits package:**
* Inspiring and diverse culture surrounded by experienced and enthusiastic colleagues
* Flexible working hours to ensure your work-life balance
* Ability to choose to work remotely or at the office
* Star players/Top Salary policy
* Unlimited paid vacation days
* An attractive package of medical insurance
* Opportunities for personal and professional development: monthly compensation for your leisure activities, fully paid courses and workshops, etc
* An active corporate life: team-buildings, sports activities, corporate parties, etc
* A collaborative and welcoming environment for your initiatives
Are you ready to take on this challenge? Send your English CV to: recruitment@tazetec.com