➡️ Apply here: PSP support specialist
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Taze Technologies is looking for a PSP support specialist.
Are you looking for a space for innovation, diversity, and self-development? Then Tazetec has the right challenge for you!
Your profile:
* Customer-focused approach;
* Multitasking. Being good at planning and organising your own schedule and task prioritisation;
* Good written and verbal communication skills in client-facing situations, to achieve positive outcomes; English – Upper-Intermediate level is a must;
* Understanding of Excel/Google Sheets. The ability to work with basic Excel formulas and basic HTML understanding is a plus;
* Being familiar with the most common payment types (e-wallets, bank transfers, credit card deposits) and how they work;
* Being flexible with your schedule. Possible morning/day/evening shifts and shifts during the weekends;
* Understanding what Chargeback, KYC, CFT, and some other bizarre words mean;
* Time management. Being able to organise and allocate tasks according to priorities set;
* Task tracking. Keeping track of what tasks are complete and what are still waiting.
Your day-to-day contribution:
* Giving required support to clients, efficiently, effectively and in accordance with priority, impact, and SLAs in Jira, chats, and emails;
* Monitoring issues in the transaction flow. Being able to investigate and understand the root of the problem;
* Escalating to the appropriate group or department a detailed issue tracking (ticket), and status update to the logger (requester), according to procedures;
* Handling chargeback cases in accordance with the procedure;
* Being able to understand fraudulent patterns and report them in a timely manner.
What’s next:
* I step: HR interview (30 minutes);
* II step: introduction to the team (2 hours);
* III step: final decision.
Our benefits package:
* Inspiring and diverse culture surrounded by experienced and enthusiastic colleagues;
* Flexible working hours to ensure your work-life balance;
* Ability to choose to work remotely or at the office;
* Star players/Top Salary policy;
* Unlimited paid vacation days;
* An attractive package of medical insurance;
* Inspiring and diverse culture surrounded by experienced and enthusiastic colleagues;
* Opportunities for personal and professional development: monthly compensation for your leisure activities, fully paid courses and workshops, etc;
* An active corporate life: team-buildings, sports activities, corporate parties, etc;
* A collaborative and welcoming environment for your initiatives.
Are you ready to take on this challenge? Send your English CV to: recruitment@tazetec.com