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**Job Title:** Support Engineer L2
**Company:** Tribe
**Location:** Georgia
**Job Description:**
**About the Client:** An international product IT company specializing in the development of high-load projects in the iGaming sector (entertainment, gaming, and sports).
**Key Responsibilities:**
* Diagnose and reproduce B2B client incidents to quickly identify causes and minimize business process impact.
* Verify data correctness and system interactions using SQL and message brokers (Kafka).
* Prepare technical reports and structured updates for the development team and clients, detailing the issue and resolution.
* Collaborate with the engineering team to resolve complex incidents and optimize support processes.
* Provide expert assistance to L1 support for escalated critical cases.
**Skills and Tools:**
* Proficient in SQL and technical data analysis.
* Understanding of REST API (request/response structure, contract management) and experience with message brokers (Kafka, NATS).
* Knowledge of microservice architecture principles and service integration.
* Experience with service testing and diagnostics using Postman, system monitoring via ELK / Kibana / Grafana / Sentry, and task management in Jira / YouTrack.
**Would be a plus:**
* Experience with Grafana, Sentry, Jenkins, Redis, ClickHouse.
* Knowledge of Charles / Proxyman, DevTools.
* Basic Git skills.
**Personal Qualities:**
* Analytical and systematic approach, with the ability to quickly identify and solve problems.
* Clear and concise communication with the team and clients.
* Ability to translate complex technical details into accessible language for clients and colleagues.
* Responsibility for analysis quality and accuracy of information provided.
* Calmness and rationality in stressful situations and during incident escalations.
* Independence and effective collaboration with other teams.
* Attention to detail and a balanced approach to decision-making.
**Conditions:**
* 5/2 work schedule, with a start time between 8:00 AM and 11:00 AM.
* Remote work format.
* Paid vacation.
* Flexible approach to management, task assignment, and processes.
* Promising projects and advanced technologies.
* Interesting tasks within a friendly and large team.
**Seniority level:** Mid-Senior level
**Employment type:** Full-time
**Job function:** Quality Assurance
**Industries:** IT System Testing and Evaluation