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**Job Title:** Solutions Support Engineer, US-East
**Company:** Wiz
**Location:** Georgia
**Summary:**
As a Solutions Support Engineer, you will be part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting.
**What You’ll Do:**
* Responsible for technical customer support experience within the Wiz product
* Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
* Identify cases that require escalation (either technically or strategically)
* Create, maintain, and coordinate incident management requests to product or engineering
* Design and implement solutions that scale the support offering through automation
* Participate in on-call rotation for after-hours, holiday, and weekend support coverage
**What You’ll Bring:**
* Must be comfortable working 9-6 EST
* 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
* 2+ years experience with Cloud technologies (Azure, AWS, GCP)
* 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
* Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
* Proficiency with command-line tools and Linux operating system environments
**NICE TO HAVE:**
* Experience with DevOps technologies
* Familiar with REST APIs or GraphQL
* Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
* Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
* Understanding of relational databases
**Benefits:**
* **Health & Welfare Benefits:**
* Medical, dental and vision insurance
* Home Office Setup reimbursement
* Flexible Spending Accounts
* Monthly Connectivity reimbursement
* Employee Assistance Program (EAP)
* **Financial Benefits:**
* Short- and Long-term Disability Insurance
* Life & Accident Insurance
* 401(k) Retirement Savings Plan (with employer match)
* **Time Off:**
* Flexible paid time off + 11 paid holidays
* Paid leave programs, including parental, pregnancy health, medical and bereavement leave
**Compensation:**
* US Base Pay Range: $108,000—$148,500 USD
* This role is eligible to participate in Wiz’s equity plan and may also include incentive compensation.
**Equal Opportunity Employer:** Wiz is an equal opportunity employer. They do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, political views or activity, or other legally protected characteristics.
**Additional Requirements:**
* Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States.
* Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.